7 Reels Privacy Policy — Malaysian Player Data Protection

Welcome to the Privacy Policy Page 7 Reels. We are an online entertainment platform operating in Malaysia under the domain 7reels.asia. We take our responsibility to protect every member's personal information very seriously.

This Privacy Policy has been drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. By accessing or using the 7 Reels, you agree to the collection and use of your information as described in this policy.

This Privacy Policy applies to all users of the 7 Reels including registered members, website visitors, mobile app users and anyone who interacts with our services through any communication channel.

7 Reels only collects information that is strictly necessary to provide a safe, compliant, and high-quality service to Malaysian players. We do not collect excessive or irrelevant data.

2.1 Information You Provide Directly

• Registration Information: Full name, Malaysian phone number, email address, date of birth and account password.
• Identity Verification (KYC): A copy of your MyKad or Malaysian passport, a verification selfie, and proof of residential address if required.
• Payment Information: Bank account numbers, account holder names, and eWallet details (Touch 'n Go, GrabPay, Boost, ShopeePay) for deposit and withdrawal purposes.
• Communications: Records of conversations with our customer support team via Live Chat, WhatsApp, or email.

2.2 Automatically Collected Information

All data collected by 7 Reels used for specific, lawful and transparent purposes. Below is a detailed explanation of how we use the personal information of Malaysian players:

• Account Management: Creating, verifying, and maintaining your account on the platform 7 Reels securely.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, or other methods, and managing withdrawals to your Malaysian bank account.
• Security & Fraud Prevention: Detecting and preventing any unlawful activity, identity fraud, money laundering or suspicious attempts to access your account.
• Legal Compliance: Meeting Malaysian and international legal requirements, including anti-money laundering (AML) reporting and KYC verification.
• Customer Support: Providing effective assistance when you reach out to us via Live Chat, WhatsApp, or email.
• Platform Improvements: Analysing usage patterns to improve platform performance, enhance the user interface, and introduce better new features.
• Service Communications: Sending important notifications related to your account, selected promotions (only if you have consented) and policy updates.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need support and offering appropriate responsible gaming tools.

The security of your personal data is the top priority for 7 Reels. We continuously invest in best-in-class security infrastructure to ensure your information is always protected.

4.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit TLS/SSL protocol — the same technology used by Malaysia's leading banks.
• Stored Data Encryption: Sensitive information such as passwords and payment data is encrypted at the database level using bcrypt and AES-256 algorithms.
• Two-Factor Authentication (2FA): Players can enable 2FA for an added layer of security when logging in to their account 7 Reels.
• 24/7 Monitoring: Our systems are continuously monitored by a cybersecurity team to detect any threats or unusual activity in real time.
• Regular Security Audits: We conduct regular penetration testing and independent security audits to identify and address any system vulnerabilities.

4.2 Data Retention Period

7 Reels does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where we need to share certain information with trusted third parties for legitimate operational purposes:

• Payment Providers: Transaction information required is shared with providers such as DuitNow, FPX, Maybank2u, CIMB Clicks and eWallet processors (Touch 'n Go, GrabPay, Boost, ShopeePay) solely for the purpose of processing your financial transactions.
• Game Providers: Usernames and player IDs are shared with third-party game providers (slots, live casino, Sports Betting) operating within the platform 7 Reels for technical purposes only.
• Authorities & Law Enforcement: We will disclose information when required to do so by Malaysian law, court order, or direction from a lawful authority.
• Fraud Prevention Services: Limited data may be shared with third-party services specialising in fraud detection and identity verification to protect the security of your account.

Website 7 Reels uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform runs smoothly. Below is an explanation of the types of cookies we use:

• Essential Cookies: Required for core website functions such as login, active game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your preferences such as language, display settings, and other options so you don't have to reconfigure them on every visit.
• Analytics Cookies: Helping us understand how players use the platform so we can make meaningful improvements. This data is collected in aggregate form and does not identify you personally.
• Marketing Cookies: Used only where you have given your consent, to display promotions 7 Reels relevant to you.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality. 7 Reels.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by 7 Reels:

To exercise any of the rights above, please contact us at privacy@7reels.asia with the subject line "Privacy Rights Request". We will verify your identity and process your request within the timeframe required by law.

We understand that financial information is among the most sensitive data we handle. 7 Reels takes additional steps to protect your payment-related data.

• Credit or debit card information not stored on our servers. All transactions are processed directly through certified payment gateways.
• Transactions via DuitNow, FPX, Maybank2u and CIMB Clicks are processed in a secure environment with end-to-end encryption.
• EWallet data (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) is handled directly by the respective providers in accordance with their own privacy policies, which comply with Bank Negara Malaysia standards.
• Financial transaction records are retained for 7 years in compliance with Malaysian legal requirements on business records and tax compliance.
• Any suspicious transaction activity will be automatically frozen by our system, and our security team will contact you through your registered contact method.

Platform 7 Reels is strictly for individuals aged 18 years and above. We strictly prohibit minors from using our services and do not knowingly collect any personal information from individuals under the age of 18.

If we determine that someone under the age of 18 has registered an account, that account will be terminated immediately and all associated data will be deleted within 30 days. Any remaining balance will be refunded to the original payment method once the investigation is complete.

7 Reels reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new technologies. Any material changes will be communicated to you through:

• In-platform notifications 7 Reels when you log in
• A notification email to your registered address
• Update the "Last Updated" date at the top of this page

Continued use of the platform 7 Reels after the changes take effect will be considered your acceptance of the amended Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns or complaints regarding how 7 Reels handles your personal information, our Data Protection Officer (DPO) team is ready to assist:

• Privacy Email: privacy@7reels.asia — responded to within 5 business days
• General Support Email: support@7reels.asia
• Live Chat: Available 24/7 on the platform — select the "Privacy & Data" category when starting a conversation

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.